TRAINING: Having the very best people is fundamental to Harcourts success
However providing them with the opportunity to be the very best practitioners is equally imperative. The organization has recognized that a basic human need is growth -- both personal and professional. Satisfying this not only delivers on the group's purpose to create success for every individual within the organization but it also provides a compelling reason for people to stay with the organization.
TECHNOLOGY: Maintaining industry leadership
Technology, specifically the Internet, has had and will continue to have a profound and far reaching impact on the public, our lifestyles, buying products and services and information gathering therefore creating the greatest opportunity for change and growth of any business.
Harcourts has a proprietary system -- Harcourts One -- using the very latest Microsoft platform, which is a fully integrated, fully-online program that manages client databases and e-mail marketing, appraisal, listing and sales management, trust accounting and commission calculation, combining an internal social media platform. international referral system and all linking through to a fully integrated Web2.0 website.